Though you need one eye on the prize, you need another on the people. Another on the processes and technology. And another on the programme of work. That's a lot of eyes - and that's where we come in.
Providing human-centred design support...
Our approach supports the intentional creation of impactful services that drive business or social value. With proven frameworks, we extract knowledge from your users (and by users we mean your customers, colleagues, and company stakeholders) and synthesise the insight.
We support and facilitate innovative thinking, engaging colleagues in the journey. Ultimately processing a multitude of design decisions to create a blueprint of an optimal service experience.
- We illuminate - surfacing user and service insights, providing context
- We articulate - converge insight and ideas to understand what matters most
- We formulate - create, prototype, test and iterate the new service
…and coaching in the right capabilities.
It’s all about progress not process. Like digital, it requires new skill sets and capabilities of your workforce, as well as a high degree of behaviour change. Yes, we will help you deliver service change and transformation. But our support also wraps around your business to provide training, coaching and tools to embed and drive this new approach.